Privacy Policy

Halo Property Experts ("Halo Property Experts," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit halopropertyexperts.com (the "Site"), request a quote, communicate with us by phone, email, or SMS/text message, or use any of our cleaning services (collectively, the "Services").

By using the Site or the Services, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not use the Site or Services.

1. Information We Collect

We collect the following categories of information:

• Information you provide directly — your name, mailing address, service address, phone number, email address, property details, photos you submit, and any messages you send us when requesting a quote, scheduling service, or contacting us.
• Communication content — records of phone calls, voicemails, SMS/text messages, emails, and chat conversations between you and our team.
• Payment information — when you pay for services, our payment processors collect card/account information directly. We do not store full payment card numbers on our servers.
• Automatically collected data — IP address, browser type and version, device type, operating system, pages visited, referring URL, time stamps, and similar usage data collected through cookies and similar technologies.
• Marketing data — when you interact with our ads on Meta (Facebook/Instagram), Google, or other platforms, those platforms may share limited, hashed identifiers and event data with us.

2. How We Use Your Information

We use the information we collect to:

• Provide quotes, schedule and deliver our cleaning services, and process payments;
• Respond to your questions, requests, reviews, and customer-service inquiries;
• Send you transactional communications (appointment confirmations, reminders, on-the-way notifications, receipts, follow-ups);
• Send you marketing communications (promotions, seasonal offers, service reminders) — only when you have given consent and only by the channel you consented to;
• Improve, secure, and operate the Site and our Services;
• Measure the performance of our advertising and website;
• Comply with legal obligations and enforce our Terms of Service.

3. SMS / Text Messaging Program (A2P 10DLC Disclosure)

Halo Property Experts operates an Application-to-Person (A2P) text messaging program in compliance with the Telephone Consumer Protection Act (TCPA), the CTIA Messaging Principles & Best Practices, and U.S. carrier (10DLC) requirements.

Consent & opt-in. By providing your mobile phone number on our website, quote form, contact form, or in person, and by checking the SMS-consent checkbox or otherwise affirmatively agreeing, you consent to receive SMS/MMS text messages from Halo Property Experts at the number provided. Consent is not a condition of purchase.

Types of messages. Messages may include: quote follow-ups, appointment scheduling and confirmations, on-the-way notifications, payment receipts, customer-service replies, review requests, and occasional promotional offers.

Message frequency. Frequency varies based on your interactions with us (typically 2–6 messages per month).

Message & data rates. Standard message and data rates may apply per your mobile carrier plan. Halo Property Experts does not charge a fee for the messages themselves.

Opt-out. You can cancel SMS messages from us at any time by replying STOP to any message. After you send STOP, we will send a one-time confirmation that you have been unsubscribed and we will not send you any additional messages, except in response to your specific request. You may resubscribe at any time by replying START, by contacting us, or by re-submitting a form.

Help. Reply HELP to any message for assistance, or contact us at (850) 567-7411 or landon@halopropertyexperts.com.

Carrier disclosure. Carriers (including but not limited to AT&T, T-Mobile, Verizon, and their subsidiaries) are not liable for delayed or undelivered messages.

Mobile information sharing. No mobile information (mobile phone numbers, opt-in data, or consent) will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing is limited to subprocessors that support the SMS program (e.g., our messaging platform/CRM, such as Twilio and GoHighLevel) solely for the purpose of delivering the messages you requested. These subprocessors may not use your mobile information for their own marketing purposes.

4. Cookies & Tracking Technologies

We use cookies, pixels (including the Meta Pixel and Google tags), and similar technologies to operate the Site, remember your preferences, measure traffic, and improve advertising. You can control cookies through your browser settings. Some advertising platforms allow you to opt out of personalized advertising directly:

• Meta (Facebook/Instagram) ads: facebook.com/adpreferences
• Google ads: adssettings.google.com
• Industry-wide opt-outs: optout.aboutads.info and optout.networkadvertising.org

5. How We Share Information

We do not sell your personal information. We share information only in these limited circumstances:

• Service providers who help us operate the business (CRM/messaging providers, payment processors, scheduling tools, hosting and analytics providers), bound by confidentiality obligations and permitted to use the data only to provide their service.
• Legal & safety — to comply with applicable law, lawful requests from authorities, to enforce our agreements, or to protect the rights, property, or safety of Halo Property Experts, our customers, or others.
• Business transfers — in connection with a merger, acquisition, financing, or sale of business assets, subject to standard confidentiality protections.

We do not share mobile opt-in data or SMS consent with third parties for their own marketing purposes.

6. Data Retention

We retain personal information for as long as necessary to provide the Services, comply with legal obligations (including tax and accounting requirements), resolve disputes, and enforce our agreements. SMS opt-in records are retained for the life of the program plus a reasonable period thereafter to demonstrate compliance.

7. Your Privacy Rights

Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information, to object to certain processing, to data portability, and to withdraw consent (where processing is based on consent). To exercise any of these rights, contact us at landon@halopropertyexperts.com. We will respond within the time required by applicable law.

8. Children's Privacy

The Services are intended for adults. We do not knowingly collect personal information from children under 13 (or the equivalent minimum age in your jurisdiction). If you believe a child has provided us information, please contact us and we will delete it.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

The Site may contain links to third-party websites, including social-media platforms. We are not responsible for the privacy practices of those sites. Please review their policies before providing information.

11. Changes to this Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when it was last revised. Material changes will be posted on this page and, where required by law, notified to you directly.

12. Contact Us

If you have questions, requests, or complaints regarding this Privacy Policy or our data practices, please contact:

See also our Terms of Service.